Returns

We want you to be completely satisfied with your online purchase. That's why we offer a 14-day return period from the delivery date.

REFUND POLICY

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, please feel free to return it to us within 14 days of receipt. We offer refunds, exchanges and credits under the following conditions:

REFUND POLICY

Items must be returned in original condition, unworn, unaltered, unwashed and with tags attached. If the goods are returned despite these conditions, your return will be returned to you at an additional charge.

REFUNDS

Full-priced items are eligible for a full refund;

FULL PRICE

Full-priced items are eligible for a refund, exchange or store credit;

Clearance items

Clearance items or items purchased during a flash sale/promotional event are eligible for store credit or exchange only;

SALE

Items marked as “Final Sale – No Returns or Exchanges” cannot be returned. If goods are returned despite this policy, the items will be returned to you at an additional charge;

COUPON CODE

Orders placed using a promotional code that provides a discount on the order (other than our 10% Welcome Offer) are eligible for credit or exchange only;

TO SWIM

All swimwear must be tried on with underwear, the hygiene barrier must remain in place and will not be accepted if removed or altered;

GIFT CARDS

Gift cards cannot be returned;

RETURNS

We recommend trying on all items immediately upon receipt to ensure you can return the items within the return period.

The original shipping costs are non-refundable and the cost of returning the items is the responsibility of the customer.vipbuyy.com accepts no responsibility for any non-delivery of a return. We recommend that you return your items via registered or traceable postal services as the return is the responsibility of the customer until received at vipbuyy.com

PROCESSING TIME FOR RETURNS

We aim to process refunds daily, but please allow 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.

DEFECTIVE ITEMS

We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team support@vipbuyy.com provide your order number and images of the error and we will work with you to resolve the error as quickly as possible.

DO YOU NEED HELP?

Support@vipbuyy.com