FAQ
COVID-19 UPDATE
Our top priority is the health and safety of our employees and customers. For this reason, we have completely redesigned our production and logistics center to comply with government-recommended distancing and PPE guidelines.
What does that mean for you?
Processing times may be delayed. Generally, processing times are 6-12 business days*, however these times may currently vary due to issues related to COVID-19 and government orders and the impact on our business. There may also be longer processing times on public holidays.
We will notify you once your order has shipped or if we encounter any problems fulfilling your order.
You can cancel for a full refund. We've updated our returns policy so you can cancel any unshipped order at any time and receive a full refund.
We appreciate your patience and understanding as we resolve this issue together.
Thank you very much for your help!
*Please understand that business days do not include weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We offer 24/7 live chat on the website or email support@vipbuyy.com
HOW MUCH DOES DELIVERY COST?
We offer expedited shipping for a flat rate of $15.99 or standard shipping for $6.99 per order. If your order total exceeds $50, shipping is free.
WHAT PAYMENT METHODS DO vipbuyy.com ACCEPT?
We currently accept credit card payments and Paypal. If you would like another payment method, we will be happy to help you!
Please contact us directly at support@vipbuyy.com to arrange this.
Is it safe to shop online at Support@vipbuyy.com?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure Internet transmission of your personal information. We do not store credit card information and do not share your personal information with third parties.
If you still have concerns about placing your order, please contact support@vipbuyy.com and we will contact you about an alternative method to place your order!
How can I change or cancel my order?
If you need to make any changes to your order, please contact us at support@vipbuyy.com within 8 hours of placing your order. We cannot make any changes beyond this period.
How can I track my order?
Once your order ships, we will send you an email with a tracking number. If you have not received this email, please send an email to support@vipbuyy.com
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is an item that you order before we have it in our inventory. You can cancel until your order is processed. To cancel, you can email us at support@.vipbuyy.com
I pre-ordered an available set. ARE THESE SHIPPED SEPARATELY?
We will ship your order as soon as all items are available. If you would like to receive your available item before the pre-ordered one, please email us at support@vipbuyy.com
WHAT ARE YOUR RETURN POLICY?
We offer a 14-day, hassle-free return policy
The items must be in their original condition and the return label and hygiene seal must be present. Items must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
vipbuyy.com offers a full refund (item price excluding original shipping costs).
All returns can be sent to our returns warehouse in the United States.
How can I request a return?
Requesting a return has never been easier!
We offer a 14-day, hassle-free return policy. To initiate a return, simply email us at support@vipbuyy.com using the email address you used to process your order within 14 days of receiving your package.
Please note that we cannot refund initial shipping costs for returned goods unless the items are faulty. We also cannot reimburse the costs for return shipping.
Once we receive the items, we will ship your new parts or you will receive your refund (item price excluding original shipping costs).
We cannot be held responsible for any loss of returned garments. We recommend using a registered mail service to return goods and recording tracking details.
What happens if the item I receive is damaged or faulty?
We work hard to ensure that all items sold are of the highest quality. However, if you have any concerns about a faulty or damaged item, please email us at support@vipbuyy.com so we can promptly investigate the matter for you!